Frequently Asked Questions
Everything you need to know about your Rachel Gilbert experience.
What is your return policy for evening wear?
We accept returns on full-priced items within 14 days of delivery, provided the garment is unworn, in its original condition, and all security tags remain attached.
How long does domestic and international shipping take?
Domestic orders are typically delivered within 2-5 business days via express courier. International shipping timelines vary by location but generally arrive within 5-10 business days.
How can I ensure I select the correct size?
Each product page features a detailed size guide. As our silhouettes are tailored, we recommend comparing your measurements against our chart or contacting our stylists for personalized advice.
Do you offer alterations for your gowns?
While we do not provide in-house alterations, we can recommend preferred bridal and couture tailors who are experienced in handling our specific fabrications and embellishments.
Can I track my order once it has been dispatched?
Yes, once your order is shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for eligible regions.